FAQ'S

What are the dimensions and weight of the HoverBike box, for shipping purposes?

What is the warranty for HoverBikes?

What is return policy for HoverBike?

You have 30 days from date of delivery to return HoverBike product back for a refund. We suggest watching instructional video to make sure you are properly using HoverBike with a hoverboard. Please keep all receipts, boxes and packing materials. While we understand that product can't be returned in a brand new condition, it is however customer's responsibility to clean up all signs of use that can be removed, such as: wipe clean all dirt and dust, wash wheels, remove any type of dirt, grime and dust from all components. If we have to clean product after return, then we will have to charge re-stocking fees. Please pack everything exactly same way as you received it, and send back to address on a shipping label, only after receiving RMA number from us via email. Refund will be issued via company check for product price, less shipping charges. Shipping charges are NOT refundable. Please email 2 weeks after return for refund status update.

What is included with the HoverBike?

The HoverBike product includes: aluminum frame that requires simple assembly, two pneumatic wheels, plastic clamp that secures to the middle of the hoverboard, and a product manual.

What hoverboard do you recommend for HoverBike?

If you don't have yet a hoverboard, and thinking about buying one to use with HoverBike, then we suggest getting 10" hoverboard with pneumatic wheels. Its feel very nice to ride, can be used off-road, and provide most comfortable ride. Small 6" hoverboard with non-pneumatic rubber wheels feels too bumpy and hard on a regular urban pavement that is covered with cracks and joints. Hoverboards with 6" wheels can be used on a smooth asphalt or concrete surface, but become rough on a pavement with multiple cracks, blocks and bricks type of pavements. HoverBike clamps will not work with 8" wheels hoverboards, because they don't have round middle part. Also, 6" hoverboard with all flat top also will not work with our round clamp.

How fast and how long can the HoverBike ride?

The HoverBike's overall performance fully relies on the hoverboard it’s attached to. How fast and how long the HoverBike will ride depends on numerous factors, including road conditions, weight load, hoverboard battery capacity and motor power rating. It is recommended that all wheels be fully inflated to the maximum allowed pressure to provide the best performance. Softer wheels will reduce vibration but will also drain the battery more quickly, as core power is required to turn underinflated wheels.

Is it possible to damage a hoverboard with the HoverBike?

We extensively tested the HoverBike with weights up to 230 lbs, and there was no physical damage to the hoverboard's structure or internal parts. We even towed two people with a total weight well over 300 lbs with no damage to the hoverboard. However, depending on the weight of a rider and the manner of operation, it might be possible to scratch the surface of the hoverboard in the area where the clamp attaches to the hoverboard. The clamps are covered with a soft protective layer, but it still might be possible to slightly scratch the hoverboard's painted surface. Therefore, if keeping the hoverboard looking flawless is a concern, we recommend applying optional protective skins or attaching clear scotch tape at the area where the HoverBike clamp touches the hoverboard.

Is it possible to fall from a HoverBike?

The short answer is YES. As with any other type of vehicle, there are always risks associated with its operation due to various reasons. The HoverBike operates attached to the hoverboard. Therefore, its performance strongly depends on the hoverboard's characteristics and user experience. If, during forward movement, the hoverboard stops suddenly either due to its failure or the operator's failure to properly engage the pressure sensors, that might result in a fall forward and possible injuries. Some inferior hoverboard models might have faulty pressure and gyroscopic sensors that can fail during operation. Therefore, it is imperative to drive slowly when using the HoverBike for the very first time, and take time to accustom yourself to the HoverBike's behavior and hoverboard operations. The customer should wear protective gear, such as a helmet and knee and wrist pads during HoverBike operation. The customer should hold on to the chair to provide additional support in case of sudden stops, which may cause them to slide forward. Please read all posted warnings and the owner's manual before operating the HoverBike. Please inspect all HoverBike components before each ride for loose screws or cracks in the clamp attached to the hoverboard. However, it also should be noted that even though the remote risk of injury might still exist while operating the HoverBike, it is much less severe than the type of injuries associated with falling from a hoverboard while standing.

Does the HoverBike work with all hoverboards?

Currently, the HoverBike clamp is designed to work only with hoverboards that have a rounded middle part, like most 6” and 10” hoverboards. Some hoverboards might not have a rounded center, and therefore, the clamp will not wrap properly around it. So-called Lamborghini 8” hoverboards do not have rounded middles and therefore are not compatible with the current design of the HoverBike clamp. In the future, we might offer an improved clamp that can go over any type of hoverboard.

Why did my hoverboard start vibrating violently when I put my feet on the footpads to start riding?

Hoverboards are designed to sense when a person is standing on top of it. There are two pressure sensors located on each footpad, closer to the wheels. All four sensors need to be pressed down before the hoverboard can start moving. If any of these four sensors are not engaged, most hoverboards will start shaking and vibrating, and may even rotate over the center. When using the HoverBike with a hoverboard, it is important to place both feet on the footpads in such way that the weight of your feet will press on the sensors under the footpads. For most adults, the weight of their feet simply placed on top of hoverboards should be enough to engage the sensors. There is no need to press down hard. However, some hoverboards with less sensitive sensors might require more effort in pressing down in order to engage the sensors. Also, younger kids and smaller adults might not have enough weight in their feet to press down on the sensors. In cases like that, we recommend optional ankle weights that are used for exercise and sold in major retail stores in the sports section. Placed over the ankles, these weights might help to press down on the sensors. However, it must be noted that the HoverBike might not be for everyone, and younger kids might not be able to operate it properly.

What accessories are available for the HoverBike?

Many regular bicycle accessories can be adapted for HoverBike use. For example, LED bicycle lights in silicone or rubber housing can be easily wrapped around the HoverBike frame or beach chair tubing. Possibilities to accessorize the HoverBike are endless.

What air pressure should I put into hoverboard and HoverBike tires?

You can pump tires up to recommended pressure that is printed on a tire sides. When tire is hard, 10" hoverboard uses less energy to pull HoverBike behind it. However, when hoverboard and HoverBike tires are softer, that will provide more cushioned, comfortable ride. If you feel that 10" hoverboard is too jumpy on obstacles and provide bumpy ride, then release a little bit of pressure in its tires, and you immediately will feel the difference. Do not make tires to soft, because it will run down battery quicker and air stem can move from its position during ride.

Why my hoverboard shakes violently when I put my feet on it?

There are 4 pressure sensors under 4 outer corners of footpads on top of hoverboard. All 4 pressure sensors need to be engaged to tell hoverboard that someone is standing on hoverboard before it can ride forward. Therefore each foot should lay flat against each foot pad in order to engage pressure sensors. Weight of each foot should be enough to have sensors pressed down.